Vicky YanesVicky Yanes has been a member of the Appelrouth, Farah & Co., P.A.’s team since 2004. Ms. Yanes initially joined the team as a receptionist during a brief hiatus from any management role by her own choice, however, within just a few months; she began utilizing her leadership skills to help run the office and quickly became the Firm’s office administrator. Her impressive background in customer service and management has been a great asset to the company ever since.

Ms. Yanes is responsible for organizing and supervising the multitude of administrative tasks that facilitate the smooth running of the Firm on a daily basis. In addition, she oversees the administrative staff in all aspects of the business and is the Firm’s go-to person.

A native of New York City, Ms. Yanes moved to South Florida at the age of 11. Ms. Yanes attended Miami Dade Community College and attained several credits and later took numerous courses in customer service and sales and marketing at the American Management Association. Prior to joining Appelrouth, Farah & Co., P.A. Ms. Yanes worked for TNT Worldwide Express as a regional sales and marketing manager and customer manager from 1993 to 2003. She also worked for DHL Worldwide Express for 10 years as a regional customer service specialist for Latin America and the Caribbean.

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Ms. Yanes’ Advice for Entrepreneurs:

Customer Service is a key element for any successful business. It is the added value that builds upon repeat business. Clients look for someone they can trust that is looking out for their best interest.

Activities of Interest:

Outside of the office, Ms. Yanes is heavily involved with Autism Speaks and Dr. Gigi’s Raise Me Up Foundation. As the mother of a son with Autism, she says it has opened her eyes to a world that so many parents find themselves challenged by on a day-to-day basis. Being involved in the organizations is very rewarding for her because it allows her to share the love and sorrow with the countless individuals she crosses paths with.